Privacy Policy

1. About this Privacy Policy

Kenero respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Kenero collects, uses, stores and discloses personal information when you interact with us, including through our website, by email or telephone, or in connection with our products and services.

In this Privacy Policy, “Kenero”, “we”, “us” and “our” refer to the Kenero business and the company through which Kenero operates.

2. Personal information we may collect

The types of personal information we collect will depend on how you interact with us and may include:

• your name;
• email address;
• telephone number;
• company or organisation name;
• job title or role;
• business or site address;
• information about a property, site or proposed EV charging location;
• details about your EV charging requirements or project;
• correspondence and communications with us;
• information you provide through forms on our website; and
• any other information you choose to provide to us.

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited and other website usage information through cookies or similar technologies.

As our services develop, we may collect additional information where reasonably necessary to provide EV charging infrastructure, software, operations, maintenance, support or related services.

3. How we collect personal information

We generally collect personal information directly from you when you:

• submit an enquiry or contact form through our website;
• contact us by email, telephone or other communication channels;
• request information, a proposal, quotation or site assessment;
• engage Kenero to provide products or services;
• communicate with us in relation to a project, partnership or business relationship; or
• otherwise provide information to us.

We may also receive information from third parties where appropriate, including business partners, contractors, suppliers, property representatives and publicly available sources.

4. How we use personal information

We may use personal information to:

• respond to enquiries and requests;
• contact you about your enquiry or project;
• assess potential EV charging sites and requirements;
• prepare proposals, quotations and recommendations;
• provide and manage our products and services;
• coordinate with manufacturers, contractors, software providers and other project partners where necessary;
• provide customer service and technical support;
• manage our business relationships;
• improve our website, products and services;
• maintain business and administrative records;
• comply with applicable legal and regulatory requirements; and
• protect our legal rights and the security of our systems and services.

Where permitted by law, we may also communicate with you about Kenero products, services or developments that we believe may be relevant to you. You may opt out of marketing communications at any time.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business operations or to provide our services.

This may include disclosure to:

• employees and authorised representatives of Kenero;
• electrical contractors, engineers and other project delivery partners;
• EV charging equipment manufacturers and suppliers;
• software and technology providers;
• professional advisers, including accountants, insurers and legal advisers;
• website hosting, cloud storage, communications and IT service providers;
• payment and financial service providers, where applicable; and
• government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell personal information.

Where information is shared with service providers or project partners, we seek to limit disclosure to information reasonably required for the relevant purpose.

6. Overseas service providers

Some of the service providers we use, including cloud, software, website, communications or technology providers, may store or process information outside Australia.

Where applicable, we take reasonable steps appropriate to the circumstances to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using our business systems, cloud services and other secure technology platforms.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements, or as required by law.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it where appropriate.

8. Website, cookies and analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website and improve the user experience.

Some website functionality or analytics services may be provided by third parties. These providers may collect technical information in accordance with their own privacy practices.

You may be able to manage or disable cookies through your browser settings, although doing so may affect some website functionality.

9. Direct marketing

Where permitted by law, we may use your contact information to communicate with you about Kenero products, services, projects or other information that may be relevant to you.

You can opt out of receiving marketing communications at any time by using an unsubscribe function provided in the communication or by contacting us.

We will continue to send non-marketing communications where reasonably necessary to respond to an enquiry, provide services or manage an existing business relationship.

10. Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to an access or correction request.

There may be circumstances where we are unable or not required to provide access to certain information. Where appropriate, we will explain the reason.

11. Privacy enquiries and complaints

If you have a question or concern about how Kenero handles your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to privacy concerns or complaints.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner regarding a privacy complaint.

12. Third-party websites

Our website may contain links to third-party websites or services.

Kenero is not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of those providers before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The current version will be published on our website and will show the date it was last updated.

14. Contact us

For questions, requests or complaints regarding privacy, please contact:

Kenero
Email: enquiries@kenero.com.au
Postal address: PO Box 616 Wembley WA 6913